Service contracts

There are two types of Service Agreements Bamjac Group offers to network clients. Each type of agreement is designed to meet the specific needs of the client in managing their network and/or maintaining the fitness of their network hardware.

Maintenance Contract - this Contract Service Plan is designed to provide hardware and software service and support for network and peripheral systems. This agreement includes regularly scheduled preventative maintenance visits to monitor, maintain, and repair hardware and software issues that arise within the network infrastructure with the expressed purpose of preventing failures and minimize "down time". Through monthly, system-wide diagnostics, we will identify and replace hardware components that are either failing or performing outside optimal parameters. We remove software clutter that accumulates in workstations that can often lead to instablity and data contamination. We evaluate the operating system and peripheral applications running on each system to ensure necessary upgrades and updates are installed when appropriate. This type of Service Agreement does not automatically include any management features.

Management Contract - this Contract Service Plan is designed to provide network management support. This agreement includes weekly or bi-weekly visits to actively manage your network and peripheral systems, including verifying the regular back-up of critical data and changing back-up media, establishing access criteria, monitoring system security (including users and user passwords), scheduling back-up recovery drills, and verifying active virus protection. These appointments are normally scheduled on the same day and time each week to provide the necessary structure to manage the network effectively. This type of Service Agreement does not automatically include any maintenance features.

Rapid Response Program - this program is designed to provide emergency service for Contract Service Customers. Through this program, we guarantee to have a qualified technician on-site within two hours of the call for service; 24 hours a day, 7 days a week.